Privacy Policy

Our Commitment to Privacy

At Axiom, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

Information We Collect

Personal Data

When you register for an Axiom account, we may collect the following personal information:

• Name and contact information (email address, phone number)
• Billing information and payment details
• Company information
• User preferences and settings
• Any other information you provide voluntarily

Usage Data

We automatically collect certain information when you visit, use or navigate our platform. This information may include:

• Device and connection information (IP address, browser type, operating system)
• Usage patterns and preferences
• Pages viewed and features used
• Time spent on pages and interaction data
• Error logs and performance data

How We Use Your Information

We use the information we collect for various business purposes, including:

• Providing, customizing, and improving our services
• Processing transactions and managing your account
• Responding to inquiries and customer service requests
• Sending administrative information and important updates
• Marketing and promotional communications (with your consent)
• Analytics to improve our website and platform performance
• Ensuring security and preventing fraud
• Compliance with legal obligations

Disclosure of Your Information

We may share information in the following situations:

• Business Partners: We may share your information with business partners to offer certain products, services, or promotions.
• Service Providers: We may share your information with third-party vendors and service providers that perform services for us or on our behalf.
• Legal Requirements: We may disclose your information as required by law or in response to legal processes.
• Business Transfers: We may share or transfer your information in connection with a merger, acquisition, or sale of all or a portion of our assets.
• With Your Consent: We may disclose your information for any other purpose with your consent.

We do not sell your personal information to third parties.

Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Your Privacy Rights

Account Information

You can review and change your personal information by logging into your account and visiting your account settings page.

Marketing Communications

You can opt out of receiving marketing emails from us by clicking the "unsubscribe" link in the emails. You cannot opt out of receiving administrative or transactional emails related to your account.

Data Subject Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

• The right to access and receive a copy of your personal information
• The right to rectify or update your personal information
• The right to erase your personal information (the "right to be forgotten")
• The right to restrict processing of your personal information
• The right to object to processing of your personal information
• The right to data portability
• The right to withdraw consent

If you wish to exercise any of these rights, please contact us using the details provided below.

GDPR-Specific Information for EU Residents

Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: Where you have given clear consent for us to process your personal data for specific purposes.
• Contract: Where processing is necessary for the performance of a contract with you.
• Legitimate Interests: Where processing is necessary for our legitimate interests, such as improving our services.
• Legal Obligation: Where processing is necessary to comply with a legal obligation.

Data Retention Periods

We retain different types of data for different periods:

• Account information: For as long as your account is active plus 30 days after account closure
• Marketing preferences: Until you withdraw consent or unsubscribe
• Payment information: For 7 years to comply with tax regulations
• Usage data: For 24 months from collection

How to Exercise Your Rights

To exercise any of the rights mentioned above, please contact us at contact@get-axiom.com. We will respond to your request within 30 days. You may need to provide identification to help us verify your identity.

Right to Lodge a Complaint

If you are located in the European Economic Area and believe we are not complying with the applicable data protection laws, you have the right to lodge a complaint with your local data protection authority.

Data Protection Officer

You can contact our Data Protection Officer at contact@get-axiom.com for any questions related to data protection.

Automated Decision-Making

We do not use automated decision-making or profiling that has legal or similarly significant effects on you.

Withdrawing Consent

Where we rely on consent to process your personal data, you can withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing based on consent before its withdrawal. To withdraw consent, please reach out to contact@get-axiom.com or use the relevant settings in your account dashboard.

California Privacy Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). These include:

• The right to know about the personal information we collect, use, disclose, and sell
• The right to request deletion of your personal information
• The right to opt-out of the sale of your personal information
• The right to non-discrimination for exercising your rights

To exercise your rights, please contact us using the information provided in the "Contact Us" section below.

International Data Transfers

We are based in the Canada and process data both within and outside the Canada. If you are accessing our platform from outside the Canada, please be aware that your information may be transferred to, stored, and processed by us and our service providers in countries where data protection laws may differ from those in your jurisdiction.

By using our platform, you consent to the transfer of your information to the Canada and other countries where we operate.

Cookie Policy

We use cookies and similar tracking technologies to collect and use information about you. For more information about the types of cookies we use, why we use them, and how you can control them, please see our Cookie Policy.

Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from anyone under the age of 18. If we learn that we have collected personal information from a child under 18, we will delete that information as quickly as possible.

Artificial Intelligence

We do not use any data obtained through Workspace APIs to develop, improve, or train our artificial intelligence or machine learning models. Any data collected through Workspace APIs is used solely for the purpose of providing our service functionality to you and will not be used to train generalized AI/ML models of any kind. Your data privacy and the proper handling of information obtained through these APIs is our priority.

Contact Us

If you have questions or comments about this Privacy Policy or our data practices, please contact us at: