Frequently Asked Questions

Axiom is an all-in-one business intelligence platform that combines CRM, email marketing, and analytics into a single integrated solution. It's designed specifically for professionals to streamline their workflow, automate marketing efforts, and gain valuable insights into their business performance.

We offer custom solutions for a variety of industries such as real estate, event planning, content manage (i.e., blogs) and more under development!

Unlike generic CRM platforms, Axiom is specifically built for real estate professionals with features tailored to the industry. While other platforms may require multiple subscriptions for email marketing, analytics, and property management, Axiom includes all of these features in one integrated platform. Our users typically report saving 10+ hours per week by centralizing their workflow in Axiom.

Axiom is designed to scale with your business. We offer plans suitable for independent agents (Starter), growing teams (Professional), and established brokerages (Enterprise). Each plan includes features appropriate for the scale of your operation, and you can upgrade at any time as your business grows.

We also offer custom solutions for large workload volumes (i.e., >500,000k monthly emails, custom storage, etc.)

Yes, we offer a 14-day free trial with full access to all features. No credit card is required to start your trial. At the end of your trial period, you can choose the plan that best suits your needs.

Creating an Axiom account is simple:

1. Click the "Sign Up" button in the top right or bottom right corner of our website
2. Enter your email address and create a password
3. We will then send you an email with a link to complete your account registration
4. After answering a few questions, your account will be created & you'll be propmpted to login

Our onboarding process will guide you through the initial setup to help you get the most out of Axiom.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as ACH bank transfers for annual plans. For Enterprise customers, we can also accommodate invoicing and purchase orders.

Yes, you can upgrade or downgrade your plan at any time from your account settings. When upgrading, the new pricing will be prorated for the remainder of your billing cycle. When downgrading, the new pricing will take effect at the start of your next billing cycle.

Yes, we offer a 20% discount for annual billing compared to monthly billing. This is a great way to save on your subscription while committing to growing your business with Axiom.

Axiom's CRM includes comprehensive contact management tools designed for real estate professionals:

• Contact database with unlimited custom fields
• Lead scoring and qualification
• Automated follow-up sequences
• Task management and reminders
• Deal pipeline tracking
• Activity logging (calls, emails, meetings)
• Mobile-friendly interface for on-the-go access

Our email marketing platform enables you to create, send, and analyze email campaigns with ease:

• Drag-and-drop email builder with real estate templates
• Automated drip campaigns and sequences
• List segmentation based on contact properties
• A/B testing capabilities
• Open, click, and conversion tracking
• Compliance with email marketing regulations

Each plan includes a specific number of email sends per month, and additional sends can be purchased if needed.

Axiom provides comprehensive analytics to help you make data-driven decisions:

• Real-time dashboard with key performance indicators
• Lead conversion tracking and analysis
• Email marketing performance metrics
• Sales pipeline analytics
• Custom report builder
• Automated weekly/monthly performance summaries
• Export capabilities for further analysis

We offer multiple support channels depending on your plan:

• Email Support: Available to all customers with 24-48 hour response time
• Live Chat: Available to Professional and Enterprise customers during business hours
• Phone Support: Available to Enterprise customers
• Knowledge Base: Comprehensive documentation available to all users
• Video Tutorials: Step-by-step guides for common tasks

Enterprise customers also receive a dedicated account manager for personalized support.

Yes, we offer different onboarding and training options:

• Self-guided Onboarding: Available to all plans with interactive tutorials
• Group Webinars: Bi-weekly training sessions for all customers
• One-on-One Setup: Personalized onboarding calls for Professional and Enterprise plans
• Custom Training: Tailored training sessions for Enterprise teams

Absolutely! Axiom makes it easy to import your existing contacts and data from various sources:

• CSV file import with field mapping assistant
• Direct integrations with popular CRMs (Salesforce, HubSpot, etc.)
• API for custom data migration
• Mailchimp and other email marketing platform imports

Our Professional and Enterprise plans include data migration assistance to help ensure a smooth transition.

Yes, Axiom offers numerous integrations with popular tools and services:

• Email: Gmail, Outlook, Exchange
• Calendar: Google Calendar, Outlook Calendar
• Document Storage: Google Drive, Dropbox, OneDrive
• Marketing: Facebook Ads, Google Ads
• Property Listings: MLS integrations, Zillow, Realtor.com
• Accounting: QuickBooks, Xero
• Communication: Zoom, RingCentral, Twilio

We also offer a robust API for custom integrations and Zapier connection for thousands of additional apps.